Terms and Conditions

Terms and Conditions:

Balloons and delivery payment:

Looniez reserves the right to suspend delivery until full payment is made.

Delivery time and dates:

Please place your order at least 3 working days prior desired delivery day to ensure timely delivery. Please also note that delivery times will be met as closely as possible, but no guarantees will be made.

Looniez reserves the right to deny delivery under bad weather conditions, such as yellow & black rainstorms, or when typhoon signal No.8 is hoisted.

Once delivery has been made at the given address, it is no longer the responsibility of Looniez. Returns will not be considered if the balloon or goods has not passed onto the named recipient (Please make sure receiver or authorized person is at the address at the time of delivery).

All deliveries should be made between our business hours. Additional fee of $100 per hour is required for deliveries at special hours. Additionally, Door-To-Door delivery is only available under an additional fee of $150 and prior arrangement. Looniez reserves the right to reschedule deliveries without prior notice in case of bad weather and other events beyond our control.

Cancellation policy:

All cancellation on orders will be non-refundable.

Refund policy:

All balloons are non-refundable.

Privacy Policy:

All personal information gathered by Looniez shall be used in the purpose of your order but may be kept for future promotional events by ourselves.

Looniez reserves the right to make changes to these terms and conditions at anytime without prior notice.